Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, book a shipment, or contact us for support. This may include:

• Personal information (name, email address, phone number)
• Shipping addresses and contact details
• Payment information and billing details
• Package contents and declared values
• Communication preferences and support inquiries

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your shipping requests
• Provide customer support and respond to inquiries
• Send service updates and delivery notifications
• Improve our services and develop new features
• Comply with legal obligations and prevent fraud
• Send marketing communications (with your consent)

3. Information Sharing

We may share your information in the following circumstances:

• With shipping partners and carriers to fulfill deliveries
• With payment processors to handle transactions
• With customs authorities for international shipments
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers and infrastructure
• Regular backups and disaster recovery procedures

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Shipping records are typically retained for 7 years for tax and regulatory purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and obtain a copy of your personal data
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal requirements)
• Restrict or object to certain processing activities
• Data portability for information you provided
• Withdraw consent for marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website performance and functionality

You can control cookie settings through your browser preferences.

8. International Transfers

As a global courier service, we may transfer your personal information to countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: